April 14, 2021
On the Lookout: Fraud, Waste and Abuse 2020 Annual Report
Audit

The Controller’s Fraud, Waste and Abuse (FWA) Unit seeks to identify and prevent the misuse of City resources by employees, contractors and others. This is accomplished through a 24-hour telephone...

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March 9, 2021
The 411 on 311: Calling for a Customer-First Approach
Audit

The City of Los Angeles established a 311 call center in 2002 to provide residents with easier access to government services. Its goal was to be a one-stop shop for...

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February 3, 2021
Diversity with Equity: Achieving Fairness at the City of Los Angeles
Audit

Los Angeles is one of the most diverse cities in America, yet not one of the most equitable. Too many residents lack access to the opportunities our region has to...

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September 30, 2020
A Stronger Connection: Expanding Digital Government Services
Audit

Report The City of Los Angeles offers numerous services that Angelenos count on. Traditionally, City services have been delivered in-person, at different locations, and with paper forms, if required —...

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August 5, 2020
Closing the Gap: Women’s Pay and Representation at the City of L.A.
Audit

Report Gender equity is a goal both private and public sector employers strive to achieve, yet it remains frustratingly elusive to most. While women in California have achieved a slightly...

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A hire calling
July 25, 2018
A Hire Calling: Modernizing Recruitment and Hiring in Los Angeles
Audit

Cover Letter July 25, 2018 Honorable Eric Garcetti, Mayor Honorable Michael Feuer, City Attorney Honorable Members of the Los Angeles City Council Re: Modernizing City Recruitment and Hiring The ability...

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January 27, 2017
Limited Scope Fiscal Audit at the Personnel Department
Audit

Limited Scope Fiscal Audit at the Personnel Department The Controller's Office conducted a limited scope fiscal audit at the Personnel Department (Personnel) focused on cash handling and payroll. We performed...

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October 20, 2015
Workforce Data-Mining Analysis
Audit

Workforce Data-Mining Analysis Our City government's greatest assets are its many hard-working and dedicated employees. The ranks of those eligible for retirement, however, are rapidly swelling. This report analyzes the...

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July 3, 2014
Review of Civilian Flexible Benefits Payments
Audit

Review of Civilian Flexible Benefits Payments My Office reviewed insurance premium payments to contracted employee benefit providers under the Civilian Modified Flexible Benefits Program (Flex Program). This review was conducted...

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June 30, 2014
Workers’ Compensation Claims Management for Fire and Police Personnel
Audit

Performance Audit of the Workers' Compensation Claims Management for Fire and Police Personnel Workers' compensation insurance provides benefits that cover lost wages, medical and other expenses when an employee is...

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