April 14, 2021
On the Lookout: Fraud, Waste and Abuse 2020 Annual Report
Audit

The Controller’s Fraud, Waste and Abuse (FWA) Unit seeks to identify and prevent the misuse of City resources by employees, contractors and others. This is accomplished through a 24-hour telephone...

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March 9, 2021
The 411 on 311: Calling for a Customer-First Approach
Audit

The City of Los Angeles established a 311 call center in 2002 to provide residents with easier access to government services. Its goal was to be a one-stop shop for...

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February 3, 2021
Diversity with Equity: Achieving Fairness at the City of Los Angeles
Audit

Los Angeles is one of the most diverse cities in America, yet not one of the most equitable. Too many residents lack access to the opportunities our region has to...

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September 30, 2020
A Stronger Connection: Expanding Digital Government Services
Audit

Report The City of Los Angeles offers numerous services that Angelenos count on. Traditionally, City services have been delivered in-person, at different locations, and with paper forms, if required —...

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August 5, 2020
Closing the Gap: Women’s Pay and Representation at the City of L.A.
Audit

Report Gender equity is a goal both private and public sector employers strive to achieve, yet it remains frustratingly elusive to most. While women in California have achieved a slightly...

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August 12, 2019
Los Angeles Municipal Development Corporation
Audit

August 12, 2019 Honorable Mayor Eric Garcetti Honorable Members of the City Council Re: Real Estate Asset Management - Proposed Los Angeles Municipal Development Corporation (LAMDC) Introduction The City of...

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Fleet Management
January 9, 2019
Shifting Gears: A Review of the City’s Passenger Vehicle Motor Pool
Audit

Cover Letter January 9, 2019 Honorable Eric Garcetti, Mayor Honorable Michael Feuer, City Attorney Honorable Members of the Los Angeles City Council Shifting Gears: A Review of the City’s Passenger...

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ComplianceReview
July 17, 2018
Compliance Review of Purchasing Cards for General Services Department
Audit

Compliance Review of Purchasing Cards for General Services Department Cover Letter DATE: July 17, 2018 TO: Tony M. Royster, General Manager General Services Department FROM: Georgia Mattera, Chief Deputy Controller,...

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January 17, 2018
Limited Scope Fiscal Audit of the General Services Department
Audit

Limited Scope Fiscal Audit of the General Services Department The Controller's Office conducted a limited scope fiscal audit of the General Services Department (GSD) focused on external bank accounts, petty...

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January 27, 2016
Inefficient Inventory and Warehousing Practices
Audit

Inefficient Inventory and Warehousing Practices This audit sought to evaluate the City’s current inventory management practices related to warehousing, including the use of technology to quickly track inventory by location,...

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