April 14, 2021
On the Lookout: Fraud, Waste and Abuse 2020 Annual Report
Audit

The Controller’s Fraud, Waste and Abuse (FWA) Unit seeks to identify and prevent the misuse of City resources by employees, contractors and others. This is accomplished through a 24-hour telephone...

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March 9, 2021
The 411 on 311: Calling for a Customer-First Approach
Audit

The City of Los Angeles established a 311 call center in 2002 to provide residents with easier access to government services. Its goal was to be a one-stop shop for...

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February 3, 2021
Diversity with Equity: Achieving Fairness at the City of Los Angeles
Audit

Los Angeles is one of the most diverse cities in America, yet not one of the most equitable. Too many residents lack access to the opportunities our region has to...

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In case of emergency
January 16, 2019
In Case of Emergency: The City’s Disaster Service Worker Program
Audit

Cover Letter January 16, 2019 Honorable Eric Garcetti, Mayor Honorable Michael Feuer, City Attorney Honorable Members of the Los Angeles City Council Re: In Case of Emergency: The City’s Disaster...

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August 28, 2018
Alert and Aware: Review of NotifyLA, the City’s Mass Notification System
Audit

Cover Letter August 28, 2018 Honorable Eric Garcetti, Mayor Honorable Michael Feuer, City Attorney Honorable Members of the Los Angeles City Council Re: Alert and Aware: Modernizations to Improve NotifyLA,...

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December 19, 2016
Limited Scope Fiscal Audit at Emergency Management Department
Audit

Limited Scope Fiscal Audit at Emergency Management Department The Controller's Office conducted a limited scope audit at the Emergency Management Department (EMD), focused cash handling and payroll. We performed a...

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October 20, 2015
Workforce Data-Mining Analysis
Audit

Workforce Data-Mining Analysis Our City government's greatest assets are its many hard-working and dedicated employees. The ranks of those eligible for retirement, however, are rapidly swelling. This report analyzes the...

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