April 14, 2021
On the Lookout: Fraud, Waste and Abuse 2020 Annual Report
Audit

The Controller’s Fraud, Waste and Abuse (FWA) Unit seeks to identify and prevent the misuse of City resources by employees, contractors and others. This is accomplished through a 24-hour telephone...

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March 9, 2021
The 411 on 311: Calling for a Customer-First Approach
Audit

The City of Los Angeles established a 311 call center in 2002 to provide residents with easier access to government services. Its goal was to be a one-stop shop for...

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February 3, 2021
Diversity with Equity: Achieving Fairness at the City of Los Angeles
Audit

Los Angeles is one of the most diverse cities in America, yet not one of the most equitable. Too many residents lack access to the opportunities our region has to...

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September 30, 2020
A Stronger Connection: Expanding Digital Government Services
Audit

Report The City of Los Angeles offers numerous services that Angelenos count on. Traditionally, City services have been delivered in-person, at different locations, and with paper forms, if required —...

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October 20, 2015
Workforce Data-Mining Analysis
Audit

Workforce Data-Mining Analysis Our City government's greatest assets are its many hard-working and dedicated employees. The ranks of those eligible for retirement, however, are rapidly swelling. This report analyzes the...

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September 8, 2015
Every Animal Counts
Audit

Every Animal Counts Given broad concern for animal well-being and involved groups of animal advocates, the Los Angeles Department of Animal Services (Animal Services or Department) has historically received a...

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May 6, 2015
Results of Surprise Cash Counts and Bank Account Review at Animal Services
Audit

RESULTS OF SURPRISE CASH COUNTS AND BANK ACCOUNT REVIEW AT THE LOS ANGELES ANIMAL SERVICES DEPARTMENT The Controller's Office conducted surprise cash counts at the Los Angeles Animal Services' (LAAS)...

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