The City of Los Angeles established a 311 call center in 2002 to provide residents with easier access to government services. Its goal was to be a one-stop shop for non-emergency service requests in order to get graffiti erased, street lights fixed, potholes filled, bulky items removed and more. Controller Galperin’s report, The 411 on 311: Calling for a Customer-First Approach, illustrates that 311 is not working as efficiently as it could; nor is it keeping up with the level of customer service currently provided by other large cities.
Use the dashboard above to explore 311 service requests in Los Angeles by year, location and type of service. The information displayed reflects the data examined in the Controller’s report from years 2016 to 2020.