Utilities and Internet

COVID-19 has forced Angelenos to remain home far more than they normally would. While at home, people need the ability to connect with others and the outside world. Here are steps the City has taken to make it possible.

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Los Angeles Department of Water and Power

As an essential service provider, the DWP is working around the clock to make sure that Angelenos have the water and power services they need during the coronavirus pandemic. For customers experiencing financial hardship during this time, there are a number of payment and program change options available. Click here for more information.

SoCal Edison

SoCal Edison is suspending disconnections for nonpayment and waiving late fees for residential and commercial customers. Click here for more information.

Southern California Gas

Southern California Gas has suspended service disconnections until further notice. This means no customer will have their natural gas turned off due to non-payment. Find out more and determine whether you qualify to pay a reduced rate here.

Get Connected Los Angeles

The City of Los Angeles is working to make sure that everyone can connect to the internet during the coronavirus pandemic. The City has partnered with the California Emerging Technology Fund and EveryoneOn to help Angelenos find options for low-cost internet services, access to computers and digital literacy services.

Click here to find low-cost internet in your area.

Private Providers

Spectrum (Charter)

  • Will not cut service to residential or small business customers who are unable to pay their bill because of coronavirus disruptions
  • Free broadband and Wi-Fi access to households with students. Installation fees will be waived for new households.
  • Will open its Wi-Fi hotspots
  • Offers businesses a number of advertising options and more.

AT&T

  • Suspending broadband usage caps and overage fees for home internet customers
  • Free access to public Wi-Fi hotspots
  • Internet access for qualifying limited-income households at $10/month
  • Will not cut service to wireless, residential, or small business customers who are unable to pay their bill because of coronavirus disruptions and are waiving late payment fees
  • Waive mobile-data overage fees. Contact the customer service to apply.

Verizon

  • Waiving activation fees on new lines of service and upgrade fees
  • Waiving late fees and no service disruption for customers experiencing economic hardships because of COVID-19 until May 13. Complete this online form to qualify.
  • Adding 15GB of data to almost all plans until April 30
  • Free international long distance calling. See the list of countries.
  • No internet and voice charges for Lifeline customers
  • Waived internet and voice service charges for two months for current Lifeline customers

T-Mobile

  • Providing customers with unlimited data during the pandemic without requiring them to contact customer service (excluding roaming)
  • Additional 20GB of mobile hotspot/tethering service for T-Mobile and Metro by T-Mobile customers
  • Extra free data up to 5GB of data per month over the next two months
  • Increasing data allowance to schools and students using our EmpowerED digital learning programs

Sprint

  • Unlimited data during the pandemic without requiring them to contact customer service
  • Not terminating service if they are unable to pay their Sprint bill because of COVID-19
  • Waiving late fees incurred because of economic circumstances related to the pandemic
  • Complimentary international calling rates from the U.S. to the certain countries defined by the CDC as Level 3
  • Additional 20GB of mobile hotspot data per month for 60 days (a minimum of two bill cycles) at no extra cost

Starry

  • Will provide free service for their subscribers in public and affordable housing through the end of May
  • Will suspend cancellation of service due to nonpayment for COVID-19

Cox Communications