Performance Audit of Los Angeles 3-1-1

A team of auditors from my office has studied the 3-1-1 system. As their report details, the idea of empowering people through the 3-1-1 system does not appear to align with the way the system currently functions. What could be a technologically advanced, user-friendly direct link between residents and businesses and the City is instead an outdated switchboard.

It is time for us to commit ourselves to fully integrating the 3-1-1 system into citywide systems and to bringing this important tool into the 21st century.