Fraud, Waste and Abuse Quarterly Report
Report for the Quarter Ending March 31, 2019
For the quarter ending March 31, 2019, the Fraud, Waste and Abuse (FWA) Unit received 132 complaints compared to 78 complaints for the same period in the prior year. The uptick in complaints during the quarter may be attributed to the enhanced Fraud Awareness Training deployed to all City departments and Offices in January 2019.
Examples of Cases Closed this Quarter
The following list highlights several key cases which closed during the quarter ending March 31, 2019 for fraud, waste and abuse related reviews, and investigations conducted by or in collaboration with the FWA Unit:
- Falsified documents and time fraud
- Theft of time
- Conflict of time
- Gifts from outside sources and conflicts of interest
- Workers’ Compensation fraud
- Misuse of authority or position
FWA Unit Activity
The FWA Unit’s evaluation of the 132 complaints received during January to March 2019 determined that 53 (40%) did not merit any further action. Examples of cases that did not merit any further action were those with insufficient information to investigate and cases that were not within the City’s jurisdiction. Of the remaining 79 complaints, FWA referred 35 (27%) complaints to other City departments or agencies for appropriate action, while 31 (23%) complaints were determined to require an investigation or additional review. Of the 31 complaints identified for investigation or additional review, the FWA Unit referred 25 complaints to the respective department, while an additional six complaints were retained by the FWA Unit for its investigation or review.
As of April 17, 2019, the FWA Unit closed a total of 22 complaints which had been identified for investigation or additional review. Of the 22 closed complaints, 3 had been received during the current quarter and 19 were from prior periods. Currently there are 78 open cases which were determined to require an investigation or additional review.
Theft of time was the leading type of issue reported for complaints received during the quarter which accounted for 12 (39%) of the 31 complaints determined to require an investigation or additional review.
The breakdown of complaints requiring investigation or review by department is as follows:
FWA Goals and Initiatives
The FWA Unit has focused our goals and initiatives for FY2019 into two key areas:
“Prevention Centered” FWA Team
- FWA investigators have met with 15 City department General Managers and/or FWA liaisons to develop an individualized plan for each department to increase employee awareness of FWA.
- FWA is actively working to develop new marketing materials and increase visibility of FWA through posters, brochures, social media, Channel 35 and fraud awareness week.
- FWA is currently collaborating with the Ethics Commission on conducting joint investigations in cases were both departments have jurisdiction.
- FWA Unit will perform a proactive data analytic driven review of PaySR and FMS data. The analysis methodology is in the development stage and will leverage information from internal audit reviews to focus on higher risk areas.