Industrial, Economic and Administrative Survey of Los Angeles World Airports

The City of Los Angeles retained KH Consulting Group (KH) of Los Angeles to conduct a City Charter- mandated performance review, also known as an Industrial, Administrative, and Economic (IEA) Survey, of Los Angeles World Airports (LAWA). LAWA is the City’s Department of Airports and consists of three airports – Los Angeles International Airport (LAX), Ontario International Airport (ONT), and Van Nuys Airport (VNY). Palmdale Airport (PMD) is no longer an operating airport.

KH also performed the last two IEA Surveys in 2008 and 1999; thus, KH brings an understanding of the progress and changes made at LAWA during the past 17 years. Consistent with KH’s approach in the last two IEA Surveys, KH focused more on what LAWA should do to improve its strategy, structure, processes, and operations, and less on looking backward at its prior years’ performance. The 2016 IEA Survey also developed performance measurements to enhance LAWA’s accountability and responsiveness to external stakeholders as well as LAWA’s ability to internally manage its operations.