Audit of the Department of Water and Power’s Training Programs

A well trained workforce is an integral part to achieving organizational excellence and to ensuring that the delivery of reliable, high quality services is both achieved and sustained.

The Los Angeles Department of Water and Power (LADWP) employs approximately 9,100 people. While a well-trained workforce is critical to the success of LADWP, its investment in training must be capably managed to ensure that it leads to desired outcomes and an acceptable rate of return.

This audit was done to help provide insights about how the training programs at the LADWP can be optimized to ensure that ratepayer resources expended on training at the LADWP are providing a satisfactory return on investment which is vital to the City of Los Angeles.